Last Updated: 05-03-25

At Qutbee, we understand that plans change. Our cancellation policy ensures a smooth and transparent process for modifying or canceling your order.

1. Order Cancellation

• Orders can be canceled within 24 hours of placement for a full refund.
• Once an order has been processed or shipped, it cannot be canceled.

2. How to Cancel an Order

• To request a cancellation, email us at support@qutbee.com with your order number.
• If your cancellation request is approved, the refund will be processed within 7 business days.

3. Pre-Order & Custom Orders

• Pre-orders and customized items cannot be canceled once production has begun.
• If a cancellation is requested before processing, a partial refund may be issued.

4. Refund Process for Canceled Orders

• Refunds for approved cancellations will be issued to the original payment method.
• If payment was made via credit/debit card, the refund processing time may vary based on your bank.

5. Changes to Orders

• If you need to modify an order (change size, color, or shipping details), please contact us within 24 hours.
• Changes after this period are not guaranteed but will be accommodated if possible.

6. Contact Us

For any cancellation-related inquiries, please reach out to us at:
📧 Email: support@qutbee.com