Last Updated: 05-03-2025

At Qutbee, we take pride in the quality of our products. If you are not completely satisfied with your purchase, you may return it following the guidelines below.

1. Eligibility for Returns

• Returns must be requested within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Food items and customized products are non-returnable, unless they arrive damaged or defective.

2. How to Initiate a Return

• Email us at support@qutbee.com with your order number and reason for the return.
• Once approved, you will receive instructions on how to return the item.
• The item must be shipped back within 4 – 7 days after return approval.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service to ensure safe return.

4. Processing Returns & Refunds

• Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.
• Refunds will be issued to the original payment method.
• If the return does not meet our policy conditions, it will not be eligible for a refund.

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact support@qutbee.com within 7 days of delivery with photos of the issue.
• We will offer a replacement or full refund, including return shipping costs.

6. Exchanges

• We offer exchanges for defective or incorrect items. If you need a different product, please initiate an exchange request at support@qutbee.com.

7. Contact Us

For any return-related inquiries, reach out to us at:
📧 Email: support@qutbee.com