Last Updated: 05-03-25

At Qutbee, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free refund process.

1. Eligibility for Refunds

• Refund requests must be made within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Food items and customized products are non-refundable, unless they arrive damaged or defective.

2. Refund Process

• To initiate a refund, please contact us at support@qutbee.com with your order number and reason for return.
• Once approved, we will provide return instructions.
• After receiving and inspecting the item, your refund will be processed within 7 business days to your original payment method.

3. Damaged or Incorrect Items

• If you receive a defective or incorrect item, notify us at support@qutbee.com within 7 days of delivery with photos of the issue.
• We will offer a replacement or full refund, including return shipping costs.

4. Late or Missing Refunds

• If your refund has not been received within 7 business days after approval, please check with your bank or payment provider.
• If you still need assistance, contact us at support@qutbee.com.

5. Exchanges

• We offer exchanges for defective or incorrect items. If you need a different product, please email support@qutbee.com to initiate an exchange request.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service for safe return.

7. Contact Us

For any refund-related inquiries, please reach out to us at:
📧 Email: support@qutbee.com